Refund Policy

Last Updated: 18/06/2026

Thank you for choosing Biolinkd. We are committed to providing high-quality services and customer satisfaction. Please read this Refund Policy carefully before purchasing any subscription or service.

1. Refund Eligibility

We offer refunds for initial subscription purchases within seven (7) calendar days of the purchase date, subject to the conditions outlined in this policy.

Refund requests may be approved when:

• A technical issue prevents the service from functioning as advertised and our support team is unable to resolve the issue.
• You were charged incorrectly due to a billing or processing error.
• You accidentally purchased the wrong plan and have not significantly used the service.

All refund requests are reviewed on a case-by-case basis.

2. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Subscription renewals.
• Failure to cancel a subscription before the renewal date.
• Change of mind after purchase.
• Lack of usage of the service.
• Requests submitted more than seven (7) days after the initial purchase.
• Violations of our Terms of Service.
• Abuse, fraud, or misuse of the platform.
• Purchases made during special promotions, discounts, or limited-time offers unless required by applicable law.

3. AI Features and Resource Consumption

Biolinkd provides AI-powered services, including but not limited to:

• AI document generation
• AI chat assistants
• AI image generation
• AI transcriptions
• AI text-to-speech synthesis

Because these services incur immediate processing costs, refund requests may be denied if a significant portion of the allocated AI usage has already been consumed.

A refund request may be considered ineligible if:

• More than 25% of the plan's AI quota has been used.
• AI-generated content, images, transcriptions, or audio have been extensively generated.
• The account has consumed substantial platform resources.

4. Custom Domains and Premium Features

Refund requests may be denied if premium features have already been substantially used, including but not limited to:

• Connecting one or more custom domains.
• Extensive creation of bio link pages, QR codes, static sites, or shortened links.
• Use of API access.
• Use of advanced automation or notification systems.
• Significant export of data or analytics.

5. Lifetime Plans

Lifetime plans, if offered, are non-refundable once substantial usage of the platform has occurred.

We reserve the right to evaluate lifetime plan refund requests individually based on account activity and resource consumption.

6. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact our support team so we can attempt to resolve the issue.

If a chargeback is filed without prior communication, we reserve the right to:

• Suspend the associated account.
• Restrict access to services.
• Permanently terminate the account in cases of fraudulent activity.

7. Refund Processing

Approved refunds will be issued through the original payment method whenever possible.

Refund processing times may vary depending on your payment provider, bank, or card issuer and may take several business days to appear in your account.

8. How to Request a Refund

To request a refund, please contact our support team and provide:

• Your account email address.
• Your transaction or invoice number.
• A detailed explanation of the issue.

Providing complete information helps us process your request more quickly.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact our support team through the contact methods available on our website.